Contact Nova Credit Loans

Email, phone and postal mail all reach the same Phoenix support team. Email works best for detailed questions, while phone is fastest for help finishing the request form.

When you write, include the email address or phone number you used on the request form so we can find your record. Please do not send your full Social Security number or bank account number by email.

Our support team works Monday through Friday from 8 a.m. to 6 p.m. Mountain Standard Time. Arizona does not observe daylight saving time, so our clock matches Pacific time in summer and Mountain time in winter.

Emails sent after hours, on weekends or on federal holidays are answered the next business day. We typically reply to email within about one business day, and phone wait times are usually shortest in mid-morning.

Our team can answer questions about the request form, how matching works, your personal information, and how to read a lender's offer. We can also update or delete data we hold about you.

• Trouble submitting or finishing the request form
• Understanding how nova credit matching works and which lenders received your request
• Explaining loan terms such as APR, origination fees and total repayment
• Stopping marketing emails or text messages from our service
• Privacy requests to access, correct or delete your information, as described in our privacy policy
• Reporting an error on one of our guides or calculators

For a general walkthrough of the process before you contact us, see how our service works.

We are not a lender, so we cannot approve a loan, change an offer, accept payments or adjust an existing loan account. Those questions belong with the lender whose agreement you signed.

Contact your lender directly to make or change a payment, request a payoff amount, ask about a late fee, dispute a charge, or discuss hardship options. The lender's name, phone number and customer portal appear in your loan agreement and welcome email. We also cannot see your credit report or explain why a lender declined a request, although lenders that decline are required to give you a notice explaining the main reasons. Readers looking up nova credits account questions should start with their loan agreement, since that document names the company that services the loan.

Report any call, text or email that uses our name and asks for an upfront fee, a gift card, a wire transfer or cryptocurrency. Legitimate lenders in our network never ask for payment before funding a loan.

Scammers sometimes copy the names of real lending websites. Warning signs include pressure to act within minutes, a promise of approval regardless of credit, a request for your online banking password, or a "processing fee" due before any money arrives. If you see any of these, stop responding and do not send money.

1. Email us at [email protected] with the phone number, email address or website involved.
2. File a report with the Federal Trade Commission and with the Consumer Financial Protection Bureau.
3. Contact the Arizona Attorney General's office or your own state attorney general.
4. If you shared bank details, call your bank right away and ask about freezing or monitoring the account.

Our advertiser and lending disclosure explains exactly what our service does and does not do, which can help you spot an impostor.